Contact us

Phone

Customer Service: 770/267-2505, Monday through Friday, 7 a.m. to 8 p.m.

Our call center answers questions about your bill, takes orders for services and explains our value-added programs.

Electric Bill Payments: P.O. Box 1347, Monroe, GA, 30655

All Other Correspondence: P.O. Box 260, Monroe, GA, 30655

Monroe: 842 Highway 78 NW, Monroe. Open Monday through Friday, 8 a.m. to 5 p.m.

DIRECTIONS: Travel US 78 East five miles past the Monroe/Winder/Highway 11 Exit. Office is located on right side of highway in Mount Vernon community with access from Mount Vernon Road.

NOTE: If using Mapquest or Google Maps, even though the correct street number is 842, enter 800 Highway 78 NW to get the map to display the correct location.

Snellville: 3645 Lenora Church Road, Snellville. Open Monday through Friday, 8 a.m. to 5 p.m.

DIRECTIONS: From US 78 and GA 124 intersection in Snellville, travel South on 124 toward Lithonia to first traffic light. Turn left on Henry Clower Boulevard. At the first light on Henry Clower Boulevard, turn right on Lenora Church Road. Office is three miles on the right.

Watkinsville: 2061-D Hog Mountain Road, Watkinsville. Open Monday through Friday 8 a.m. to 5 p.m.

DIRECTIONS: In Oconee Plaza at intersection of GA Highways 53, 207 and Mars Hill Road.

For best service, view entire list before making a selection.

Report An Outage

Online Billing Customer Service Issues (lost password, etc.)

Online Billing Technical Support Issues (can't log in, etc.)

Ronnie Lee
President/CEO

Russell DeLong
VP, Corporate Services

Questions on Operation Round Up:

Kathy Joiner, Administrative Assistant

Marketing and Member Services

Howard Turner
Marketing and Member Services Director

Support Specialist:

Evette Jones

Questions on electric or gas billing; billing procedures; bill errors; bank draft; levelized billing; electric and natural gas account signup:

Customer Service Representative

Questions on residential security systems; commercial security, access control and video monitoring; home theater systems; advanced communications wiring; EMC Security:

         Michael Morton, EMC Security

Questions on WEMC's builder and developer program; residential energy services in Walton, Barrow and Newton Counties:

David Foster, Member Services Representative

Questions on residential energy services in Gwinnett, Rockdale and DeKalb Counties:

Rigs Santos, Energy Auditor Specialist

Questions on marketing programs; residential energy services in Morgan, Oconee, Athens-Clarke, and Greene Counties:

Cindy Haddon, Marketing Specialist

Questions on Real Protection surge suppression, grounding and power quality:

Dan Guy, Marketing Specialist

Questions on commercial and industrial accounts:

Keith Taylor, C&I Account Executive

Scott Walker, C&I Account Executive

Questions on community and youth programs:

Community and Youth Representative

Questions on web site content, communications, publications and media relations:

Greg Brooks, CCC, Communications Coordinator

Heather Hodges, Communications Specialist

 

Ron Marshall
VP, Engineering and Operations

Questions on engineering; operations; power lines; right-of-way; service drops:

Brenda Coker, Administrative Assistant

Questions about street and security lighting:

Lynn Aycock, Commercial Work Order Specialist

Questions on commercial plotting and scanning services:

Randell Rowe, Mapping Supervisor

Questions on electrical and power line safety:

Larry Thompson, Director of Safety and Training

Jim Cauthen
VP, Finance

Questions on the status (not general information) of pending Prime PowerLoans:

Kathy Ivie , Administrative Assistant