Green Power
Appliance Costs
Home Energy Checkup
Answer Center
Electric System Glossary
Curing Zaps & Blinks

Automated Meter Reading FAQ

 

What is automated meter reading (AMR)?

Why is Walton EMC installing AMR?

When will AMR happen?

Where will the meter installation process begin?

Who will be changing the meters?

Will I need to upgrade my meter base?

Do I have a choice in getting an AMR meter?

What's the difference between the new AMR meter and an old meter?

What information does the AMR meter record?

What day of the month will the new meters be read?

How will Walton EMC read AMR meters?

Will someone other than Walton EMC be able to read AMR meters?

Will Walton EMC still do meter inspections?

Will the AMR meter notify Walton EMC when the power goes out?

Can Walton EMC disconnect the power using the AMR meter?

What benefits does the AMR system provide?

Diagram-How AMR Works

 
 

What is automated meter reading (AMR)?

AMR systems use a digital meter to send meter reading data over power lines, eliminating the need to read meters manually.

Top

Why is Walton EMC installing AMR?

The main benefit is that it saves money, which helps keep our electric rates low. It also saves labor and fuel and cuts vehicle emissions by eliminating the use of meter reading vehicles.

Other benefits include more efficient power outage response and easier diagnosis of high energy bills. As we enhance the system, more benefits will become available.

Top

When will AMR happen?

The project began Fall 2007 with the first meter and substation equipment installations. It will continue over the next three to four years as we continue to change out meters and install associated equipment over our entire system.

Top

Where is the AMR installation process now?

The current work is being done in the area served by our Bold Springs substation. The general locations are northwest Walton County and east central Gwinnett County.

The Bold Springs substation serves customer-owners on and around these roads:

Circuit 1- Bold Springs Road to Harbins, Indian Shoals Road, Berry Hall Road, Cammie Wages Road, New Hope Road, Ewing Chapel Road, Kilcrease Road, Harbins Road, Brooks Road, Harbins Elementary School, Luke Edwards Road, Jones Phillips Road.

Circuit 2- June Ivey Road, Bold Springs Road, Bold Springs Road thru Bold Springs, Mitchell Road, Highway 81, Ozora Road, Bullock Bridge Road.

The next phase covers customer-owners served by our Bethabera substation, generally parts of north and central Oconee County and southeast Barrow County.

Top

Who will be changing the meters?

We have selected Tru-Check, the same reliable contractor that has provided meter reading services for Walton EMC for several years.

Top

Will I need to upgrade my meter base?

In most cases, no. The new AMR meters fit right into the same meter base as your current meter.

If our AMR installers discover that your meter base is broken or needs maintenance, you'll need to call a licensed electrician to fix the problem. The meter base at your home or business is part of your electrical system, just like the breaker panel or wiring inside the walls. Walton EMC's service rules require customer-owners to provide a suitable meter base and keep it in good working order as a condition of receiving electric service from the cooperative.

Top

Do I have a choice in getting an AMR meter?

No. AMR meters will be installed on all accounts.

Top

 

What’s the difference between the new AMR meter and an old meter?

The new AMR meters are electronic and the old meters are mechanical. The new meters will still display the meter reading, but it will be in a digital LED form. The biggest difference is that the new meters have an electronic AMR module installed.

The AMR module can receive and store electricity consumption data and send it over power lines to equipment located in our substations. From the substation, the data is sent through telephone lines back to our billing system computer, located in the Monroe headquarters office.

Top

What information does the AMR meter record?

The AMR meter records the kWh reading, the number of times the meter has lost power and if the meter has rotated backward. It does not record the date and time of energy use, when the lights blinked, how long the power was off or video images of the meter.

Top

What day of the month will the new meters be read?

The AMR meters will actually be read every day. Your billing date will remain the same as it is now.

Top

How will Walton EMC read AMR meters?

Our billing system computer contacts the AMR substation equipment to request one or more meter readings. The substation equipment sends a reading request signal over the power lines and the meter responds back with its meter reading.  The entire process takes less than 20 seconds.

Top

Will someone other than Walton EMC be able to read AMR meters?

No. The computer runs software especially written for the AMR system. The substation communications equipment must be set up by model and serial number and each meter must be added to the computer by its serial number and substation. Someone using a home computer will not be able to read an AMR meter. Also, other electric companies with AMR systems will not be able to read Walton EMC meters.

Top

Will Walton EMC still do meter inspections?

Routine inspections of meters will continue so we can spot safety hazards, maintenance issues, theft or other problems.

Top

Will the AMR meter notify Walton EMC when the power goes out?

No. You will still need to contact us by phone or at waltonemc.com to report a power outage.

Top

Can Walton EMC disconnect the power using the AMR meter?

No, AMR meters do not have disconnect capabilities. There are accessory disconnect switches for that purpose, but Walton EMC has not purchased them. Future installations of this equipment are possible on some accounts.

Top

What benefits does the AMR system provide?

Here are the top reasons why AMR is good for you:

  • Saves money.

  • Helps the environment by saving fuel and reducing pollution from taking meter reading vehicles off the road.
  • Reduces visits to your home/property.

  • Reduces the potential for misreads and data entry errors.

  • Reduces estimated bills because of locked gates, bad dogs, etc.

  • Provides easy, quick, inexpensive meter re-reads.

  • Enhances accuracy of electric bills.

  • Contributes to more efficient outage restoration.

  • Enables extensive data gathering for troubleshooting service problems.

  • Enables data gathering on energy use to help spot high bill causes.

  • Quickly spots meter tampering and energy theft.

  • Precursor to future services.

Top

Walton EMC By Laws and Service Rules

All content and images are property of Walton EMC and may not be duplicated without express written consent.
© 1997- Walton Electric Membership Corporation