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Service Rules and Regulations

Walton Electric Membership Corporation Monroe, Georgia


100   -   ELECTRIC SERVICE AVAILABILITY

 

101   -   Application for Membership

 

Any person, firm, association, corporation, or public body shall   apply for membership and pay a $5.00 membership fee together with a $20.00 non-refundable account establishment fee, and service security deposit that may be required by the Cooperative.

The membership will become effective after applying and when the membership and account establishment fees have been paid.   The consumer shall agree to purchase from the Cooperative all electric energy purchased for use on the premises and to be bound by the Cooperative's Charter and Bylaws and all rules, regulations and rate schedules established pursuant thereto, and pay the minimum monthly bill or,   in the event of a written contract for service, the minimum set forth in said contract.   Production or use of electric energy on such premises, regardless of the source thereof, by means of facilities which shall be interconnected with Cooperative facilities, shall be subject to appropriate regulations as shall be fixed from time to time by the Cooperative.

 

Upon termination of membership, the membership fee will be refunded or applied against any unpaid balance owed the Cooperative.   Any unpaid balance owed the Cooperative upon termination of membership becomes due in full and payable, plus any reasonable collection fees incurred by the use of an outside agency or attorney, and court cost incurred to the extent permitted by law.

 

A consumer may have any number of service connections under one membership.   Membership of a husband and wife shall be a joint membership unless either or both request in writing that the membership be singular.   If a divorce occurs, the person that remains in the location retains the account, deposits and membership unless otherwise specified in the divorce decree.

 

102   -   Account Establishment Fee

 

Consumers desiring additional service connections must pay a $20.00 non-refundable account establishment fee.

 

Contractors and Builders shall be required to pay a $5.00 membership fee as set forth in paragraph 101 above and the $20.00 non-refundable account establishment fee, but shall not be required to pay additional account establishment fees for additional temporary services to buildings or other projects which, when completed, will be served from the lines constructed to furnish the temporary service.

 

103   -    Service Security Deposit

 

A service security deposit shall be collected in advance of connecting any service   with respect to which the Cooperative determines that such deposit is needed to assure payment of the power bill.   A deposit may be required from existing customers if during a twelve (12) month period the customer has had service disconnected for non-payment or has had three (3) or more delinquent payments during the twelve (12) month period.

 

In determining the need for service security deposits, and in fixing the amount of such deposits, the Cooperative will give careful regard to the following factors:

 

A.Type of service involved;

B.Risk involved in a new business enterprise;

C. The reputation of the involved premises;

D. The credit rating of the consumer;

E.History of connects, disconnects, and reconnects at the involved premises or for the involved consumer; and

F.Any other factor having a realistic bearing on the consumer's financial dependability.

Residential Deposit

The deposit amount for residential customers will be determined by the results of a credit check.   The deposits will be charged according to the following credit rating scale:

 

              Low Score               $300.00

              Medium Score         $150.00

              High Score              No Deposit Required

 

Such cash deposit shall bear interest at a rate to be determined annually by the Board of Directors.   Interest earned on such deposit will be credited annually to the consumer's December electric bill.

 

The cash deposit shall be refunded, with unpaid interest, upon termination of service, less any amounts the consumer may then owe the Cooperative.

 

Commercial/Industrial Deposit

A commercial business or industry shall be required to pay a deposit amount based on the square footage of the building, a previous history of the building, or the projected electrical usage of the building.

 

The deposit amount may be satisfied by payment of cash or provision of a security bond (with a 90-day cancellation notice).

 

Deposits shall not ordinarily be more than two times the highest actual or estimated monthly power bill of the facility, except when service is being furnished on the basis of a written contract or when the Cooperative determines that a higher amount is necessary due to some unusual circumstance.

 

Such cash deposit shall bear interest at a rate to be determined annually by the Board of Directors.   Interest earned on such deposit will be credited annually to the consumer's December electric bill.

 

The cash deposit shall be refunded, with unpaid interest, upon termination of service,less any amounts the consumer may then owe the Cooperative.

 

200   -   GENERAL EXTENSION POLICY

 

The Cooperative will design and install the electrical distribution system in compliance with good engineering practices that are economically feasible to the Cooperative.

 

If the Cooperative's preferred method of service is not acceptable, the member-consumer will be required to pay a non-refundable contribution for the extra cost of providing service by the method he/she prefers over and above the cost of the Cooperative's preferred method.

 

In any case, the members preferred method must not conflict with good engineering practice.

 

201 -   Overhead

 

Application for electric service will be classified into one of the following defined classifications and service will be extended accordingly:

 

A.   Permanent Establishments

 

1.   Residences

 

This classification includes permanent residences including mobile homes, apartments, and condominiums which are of a permanent nature and which require electric service on a continuous basis.   Single phase electric service facilities will be extended to establishments of this classification in any location within the service area of the Cooperative upon request by the owner or occupant, without any requirement of contribution in aid of construction and will be served at the regularly established rates and minimum charges.

 

2.   Permanent Establishments Other Than Residences

 

This classification includes commercial and industrial establishments, schools, public buildings, churches or any other establishments other than residences, requiring either single-phase or multi-phase service, which are of a permanent nature, and which require electric service on a continuous basis.   Electric service shall be extended to such establishments without any contribution in aid of construction or facilities extension deposit when such establishments are located within one span of the Cooperative's existing facilities which are of adequate capacity to serve the load.   Any service requiring the construction of additional line shall be extended only upon such terms and conditions as are economically feasible to the Cooperative.

 

All applicants for multi-phase service will be required to execute a written contract in advance of extending such service.

 

B. Mobile Homes

 

Service to Mobile homes shall be provided as prescribed in paragraph 201 (A) above at the regularly established rates and minimum charges without any required contribution in aid of construction provided that:

 

1. The applicant for service can provide evidence of ownership of the property on which the mobile home is located, and;

 

2. The applicant for service can provide evidence of ownership of the mobile home, and;

 

3. The mobile home is to be used as a permanent dwelling by the applicant for service rather than a weekend or summer cottage type dwelling, or;

 

4.The mobile home is located in a mobile home park approved by the zoning authority in the city or county in which it is located.

 

Applicants for service to individual mobile homes not meeting the above criteria shall be considered temporary and will be required to pay the full cost of facilities required to serve the load in excess of one span of primary or secondary service.

 

C. Temporary Services

All consumers of a temporary nature where the Cooperative extends its lines which must later be retired at the termination of service; or service extended solely for the owners or contractors convenience during construction; or service extended for a special or seasonal period must pay as follows:

 

1. Carnivals, Circuses, Christmas Tree Stands, Bridge Construction, etc.

 

Temporary users of this type, where the Cooperative extends its lines which later must be retired at the termination of the service will pay:

 

(a) A refundable service security deposit of two months estimated use of electricity OR an estimated total use whichever is less, AND

 

(b) A non-refundable construction and retirement charge of the estimated total costs of construction and retirement or $75.00 whichever is greater.

 

2. Houses or Buildings

 

Where the service is extended solely for the owners or contractors convenience during construction, where the Cooperative's personnel must return to construct permanent service, a non-refundable charge of $75.00 will be collected.

 

These temporary service fees and charges shall be in addition to the membership fee as set forth in paragraph 101 above.

 

The consumer applying for temporary service will be required to supply a suitable pole and meter loop set at the agreed upon location, which meets the standard set by the National Electrical Code, Article 230, Section 230-24 (b), or any county   or state requirement which exceeds the National Electrical Code, but the point of attachment shall not be less than 12 feet above the ground level.   The consumer will be required to obtain his/her own inspection clearance for such installations.

 

No temporary service equipment may be attached to the Cooperative's poles or to trees.

 

D. Seasonal Establishments

 

Applicants for service to seasonal establishments used on a seasonal basis will be required to pay the full cost of facilities required to serve the   load which is in excess of one span of primary or secondary service.

 

The connection or reconnection of such service shall obligate the consumer to pay in advance to the Cooperative at least the annual minimum charge set forth in the rate schedule applicable to such establishment.

 

E. Supplemental Farm Loads, i.e., Chicken Houses, Barns, Pig Parlors, etc.

 

Electric service facilities will be extended to these applicants pursuant to sections 201A, 201C, and/or 201D, 202A-2-c as applicable.

 

F. Limited Service for Residences Only

 

Applicants for service to an existing idle residence on a limited basis will be required to pay a non-refundable limited service fee of $75.00 for five (5) or less Cooperative working days of service.       

 

202   -   Underground Line Extensions

 

The Cooperative will extend underground service, upon request, to its consumers under the following conditions:

 

A. Residential Services

 

1. Service Availability:

 

When required conditions are met the Cooperative will install, own and maintain a 60 cycle 120/240 volt single phase underground electrical distribution system including the service laterals.

 

2. Non-refundable contribution for service laterals:

 

(a)   Single family units (both individual and in subdivision) including modular homes and mobile homes:

 

The Cooperative will obtain a non-refundable contribution of $500.00 per   service.   This contribution represents 50% of the estimated difference in overhead and underground service cost in average developments as now   served by WEMC.   The other 50% represents credit for initial and future right-of-way clearance, storm damage, etc.

 

Anyone building a total electric home (electricity as the exclusive means of water and space heating) or developing a total electric subdivision will pay the $500.00 for underground service and any additional aid-in-construction charges for underground primary before installation.   After the home is inspected for the heat pump(s) and water heater(s), $500.00 of the per lot service charge will be reimbursed to the builder/homeowner of the total electric home or to the developer of the exclusive total electric subdivision.

It is the responsibility of the builder/homeowner/developer to contact the Cooperative for reimbursement.

 

(b)   Multi-family units in developments including both apartments, condominiums, or single-family units in subdivisions where the front width of the lot does not exceed sixty (60) feet (including modular homes and mobile home developments):

 

The Cooperative will obtain a non-refundable contribution of $325.00 per service.   This contribution represents 50% of the estimated difference between overhead and underground service cost in average developments as now served by WEMC.   This contribution is lower than for section (a) above to reflect the lower transformer and trenching cost since more units can be served from one location.

Anyone building a total electric home (electricity as the exclusive means of water and space heating) or developing a total electric subdivision will pay the $325.00 for underground service and any additional aid-in-construction charges for underground primary before installation.   After the home is inspected for the heat pump(s) and water heater(s), $325.00 of the per lot service charge will be reimbursed to the builder/homeowner of the total electric home or to the developer of the exclusive total electric subdivision.

 

It is the responsibility of the builder/homeowner/developer to contact the Cooperative for reimbursement.

(c) In addition to the minimum charge in (a) and (b) above, all costs of providing underground service in excess of two times the estimated annual   revenue will be paid by the consumer or developer.   This additional cost also applies to large lot subdivisions (approximately two acres and larger) where the developer is responsible for costs over and above the overhead facilities cost.

(d) Incidental loads such as water pumps, swimming pools, etc., shall be considered as individual services or units and the above required contributions shall apply.

(e)   Three phase service may be supplied provided good engineering practice justifies its use and should be included in the initial design of the project.   Where three phase is requested, but where its installation is not economically feasible to the Cooperative, the extra cost of providing service will be paid   by the member or developer in addition to the fixed contribution as provided above.

(f) The unit cost of construction will be changed from time to time as required by   increased costs of construction.   These changes may require future adjustments of the required contribution per service in (a) and (b) above.   Any needed adjustments would not occur more frequently than once a year and would require approval of the Board of Directors.

3. Underground Street Lighting Service:

Underground service to outdoor lighting will be furnished in accordance with the Cooperative's existing "Outdoor Lighting Service" rate schedule.

4. Estimates of the annual revenue will be calculated pursuant to the attached revenue estimating tables identified as "Exhibit A" which may be revised from time to time.

5. If payment is made for underground residential distribution and subsequent calculations establish that the initial payment was in excess of the amount required by the application of the above provisions, the Cooperative will make reimbursements to the contracting party for the amount of the excess payment.

 

B.   Commercial/Industrial/Public Facilities

1.   Upon request from an owner or developer, the Cooperative will install undergroundservice to commercial, industrial and public facilities upon the owner or developer agreeing to pay an amount by which the cost to provide underground service exceeds 2.0 times the estimated annual revenue.

 

The Cooperative may apply the ratio to a commercial subdivision as an entity rather than to the individual consumers therein.

2.   Service Availability:

The Cooperative will determine its preferred method of providing underground service by the extension of:

 

(a)   The primary system to a transformer location on the consumer's property.

(b) The secondary system.

 

(c) An underground service from an overhead pole.

Normally, secondary voltages provided shall consist of three phase 120/208 volts and 277/480 volts and single phase 120/240 volts.   Requests for three phase delta service will be given consideration based on facilities available, size of load and good engineering practice.

The number and location of service points will be determined by economics, good engineering design, local codes, and mutual agreement of Cooperative representatives and owner or developer representatives.   Each service point shall be metered separately.

If the Cooperative's preferred method of service is not acceptable, the owner or developer will be required to pay a contribution in aid of construction for the extra cost of providing service by the method he/she prefers over and above the cost of the Cooperative's preferred method regardless of the cost to revenue ratio.

When it is in the best interest of the Cooperative, contributions in aid of construction required herein may be waived only upon the approval of the Board of Directors of theCooperative.

3.   Facilities Provided by Cooperative:

The Cooperative will furnish and install the transformers, transformer pad, transformer enclosure, primary cable and terminators, necessary bus, connectors (including those for secondary), and metering.

4.   Facilities Provided By The Owner Or Developer:

The owner or developer will provide the duct for the primary cable from the pad to the origin of the underground run (when required), and all duct and cable for secondary service from the secondary terminals of the transformers to the service entrance equipment.

The owner or developer shall provide adequate right-of-way with suitable easement for the installation, operation and maintenance of Cooperative facilities with provision for owner-developer payment for cost of any future relocation of facilities.

C.   Other Requirements Applicable To Any Underground Line Extension

 

1.   Where, due to rock conditions in the soil, the trenching work cannot be               accomplished by use of standard trenching equipment, any excess cost occasioned by such conditions will be borne by the owner or developer. Where there are other unusual conditions, such as high water table, which require installation procedures not normally used, the excess cost of such   procedures may be charged by the Cooperative to the owner or developer.

2.   The owner or developer will reimburse the Cooperative for the cost of installing and removing any temporary overhead facilities requested by him/her and for the cost of cutting through and replacing pavement within the development.

 

3.   The owner or developer will furnish, without cost to the Cooperative, necessary easements and rights-of-way and will be required to initially cut and clear the same.   The owner or developer will be required to have the rights-of-way and all streets, alleys,sidewalks and driveway entrances graded to final grade, and will have lot lines established, before construction of the electrical distribution system begins.

 

4.   The type of construction and the location of said facilities will be at the option of the Cooperative.   Should the owner or developer desire changes in either location or type of construction, such installations will be made only upon the owner or developer agreeing to pay the Cooperative the estimated additional cost incurred thereby.

 

5.   The Cooperative shall have the option of placing transformers above ground, on pads of its specification and/or design, or underground, and in enclosures of its specification and/or design, as the Cooperative in its sole discretion may determine to be practicable.

 

6.   Shrubs, trees and grass sod requiring protection during the installation of the underground service will be the responsibility of the owner or developer, and the owner or developer will hold the Cooperative and/or its subcontractors harmless against any claims for such damage.

 

7.   All payments for underground installations will be made prior to beginning of construction by Cooperative personnel.

 

203    -   Standard Supply Voltages

 

One system of alternating current, 60 hertz, is supplied throughout the Cooperative's system.

 

The voltage, number of phases, and type of metering which will be supplied depends upon the Cooperative's facilities available and upon the character, size and location of the load to be served.   Therefore, the consumer shall consult the Cooperative before proceeding with the purchase or installation of wiring or equipment.   To avoid misunderstanding this information should be in writing.

 

The standard   secondary voltages described below are nominal and are subject to a plus or minus 10 percent variation.

 

Single-phase, 2 wire, 120 volts

Single-phase, 3 wire, 120/240 volts

Three-phase, 120/208 volts

Three-phase, 120/240 volts - overhead only

Three-phase, 240/480 volts - overhead only

Three-phase, 277/480 volts

 

204   -   Service Interruptions

 

The Cooperative does not guarantee continuous and uninterrupted electric service and will not be liable for loss or damage to any consumer's equipment caused by any failure to supply electricity or by an interruption or reversal of the supply of electricity if due to any cause beyond the reasonable control of the Cooperative.

 

The consumer shall notify the Cooperative promptly of any defect in service or of any trouble or irregularity in the electric supply.

 

Whenever service is interrupted for work on lines or equipment, such work shall be done, as far as practicable, at a time that will cause the least inconvenience to the consumer. The consumer to be affected by such interruptions shall, if practicable, be notified in advance.

 

205   -   Standby Power

 

No electric power sold by the Cooperative shall be used as reserve or standby service, or in any way in conjunction with any other source of power, without the Cooperative's prior written consent.

 

206   -   Resale of Power

 

Consumers shall not directly or indirectly resell electric energy for any propose, except that in the case of rental facilities, the cost of utilities may be included in the rent charged the tenant.   Consumers shall not divert electric energy to other premises or use it for purposes other than those permitted by the bylaws, rules and regulations of the Cooperative, and by state or local laws, rules and codes.

 

207   -   Prior Debts

 

The Cooperative shall not be required to furnish service to an applicant who, at time of such application, is indebted to the Cooperative for service previously furnished applicant.

 

208 - Request for Line Construction Outside Normal Working Hours

 

In the event that a consumer requests construction of a new service during hours other than 8:00 a.m. to 4:30 p.m., Monday through Friday, or on holidays such consumer will be required to pay an Overtime Construction charge in accordance with the following schedule:

 

A. Where work can be done with on-call personnel in approximately one (1) hour -$100.00

 

B. Where work will require more than one (1) hour - Actual construction cost computed in accordance with the Cooperative's accounting system

 

Where a meter cannot be read on or about the scheduled date the meter reading and corresponding use for the month will be estimated based on use by the consumer in previous months.   Since meter readings are continuous from month to month, any error in such estimate will automatically be corrected in the next subsequent month when the meter is actually read.

 

The Cooperative shall not be obligated to make adjustments to accounts in subsequent months that were due to variations in meter reading dates or estimated readings which were beyond the control of the Cooperative.  


300   -   SERVICE CONNECTIONS, MEMBER WIRING & MEMBER EQUIPMENT

 

301   -   Service Connections

 

The Cooperative will furnish and install only one service drop to a metered point.   The consumer must furnish a point of attachment for the Cooperative's service facilities that will meet the National Electrical Code, the Cooperative's requirements, and any state or local laws, codes or ordinances.

 

The point of attachment furnished by the consumer must be located at a point where the Cooperative facilities can be constructed at reasonable cost, and in accordance with sound engineering practices.   The Cooperative reserves   the right to designate the location of the point where attachments and meters will be located.

 

The Cooperative's responsibility for installation and/or maintenance of service facilities shall not extend beyond the point of attachment to the consumer's building, central distribution point, or the electric power consumption measuring device (Exception:   Refer to Section 303-B).

 

No more than one residence may be served through one meter, except that apartments and mobile home parks may be served through a central meter where the cost of utilities is included in the rent charged the occupants.

 

Should the consumer request, the Cooperative may, at its option, install facilities in excess of the minimum requirements provided for in this policy.   Any such additional service facilities will be furnished on a direct cost plus appropriate overhead charges.

 

All service facilities and equipment constructed and installed by the Cooperative shall remain the sole property of the Cooperative and shall not become part of the property or premises to which said facilities are attached or on which said facilities are constructed.

 

302 - General Wiring Requirements

 

Each consumer shall cause all premises receiving electric service pursuant to his/her membership to become and to remain wired in accordance with the specifications of the National Electric Code, the Cooperative, any applicable state authority, and in accordance with the limitation of municipal and/or county authorities having jurisdiction.

Each consumer shall be responsible for, and shall indemnify the Cooperative and any other person against injury, loss or damage resulting from any defect in or improper use or maintenance of, such premises and all wiring and apparatus connected thereto or used thereon.   In no event shall the responsibility of the Cooperative extend beyond the point at which its service wires are attached to the meter loop provided for measuring electricity used on such premises.

 

303   -   Member Equipment

 

A.   Electric Motors

 

The Cooperative should always be consulted on motor installations.   The maximum permissible size depends upon the consumer's location on the distribution system and the capacity of the circuit.

 

It is the characteristic of most electric motors to draw a heavy momentary current when starting, resulting in many cases in variation of the voltages supplied to the other consumers who receive service from the same circuits or transformer.   It is therefore necessary that the Cooperative limit the amount of starting current which may be drawn by a motor.

All motors should be provided with devices that will protect the motor against overload or short circuit.   All three-phase motors shall have overload devices on each of the three-phase wires to insure proper protection for the motor.   Motors that cannot be safely subjected to full voltage at starting should be provided with a device to insure that, on the failure of the supply voltage, the motor will be disconnected from the line.

 

The direction of phase rotation and continuity of all three-phase current are guarded with great care, but the Cooperative cannot guarantee against accidental or temporary change of phase;   therefore, motors or other apparatus requiring unchanged phase rotation and continuity of three-phase supply shall be equipped with suitable protection against such reversal or phase failure.

 

B.   Electric Generators

 

Where auxiliary or standby service is installed by the consumer to provide               emergency power, parallel operation of the consumer's generating equipment with the Cooperative's system will not be allowed.   A double throw switch must be used to prevent possible injury to the Cooperative workmen by making it impossible for power to be fed back into the main line from the emergency generator.

 

In diversified farm operations where there is more than one building or operation served from one metering point, the double throw switch and related switching gear may be installed by the consumer at the central metering location in line with the Cooperative's service facilities.   Service laterals may be installed to individual points of attachment by the Cooperative if economically feasible and in compliance with good engineering practices.   All such installations must be designed and approved by the Cooperative's engineering department.

 

C.   Electric Welders and Miscellaneous Devices

 

Consumers desiring to operate electric welders or other devices with high inrush or fluctuating currents must supply the Cooperative with information regarding the electrical characteristics of the equipment.   Service will not be allowed to equipment which adversely affects the Cooperative's equipment or the service to other consumers.

 

The Cooperative must be consulted before the purchase or installation of the equipment.

 

D.   Consumer Responsibility for Protective Devices

 

All protective devices required by these regulations shall be provided by the consumer and at the consumer's sole expense.

 

304   -   Power Factor Corrections

 

The maintenance of high power factor is of primary importance in the economic operation and maintenance of the distribution system.   Under-loaded motors contribute largely to the creation of low power factor unfavorable to both the Cooperative and the consumer.

 

Where the over-all power factor of the consumer's load is less than 90% lagging, the Cooperative may require the consumer to install at his/her own expense, the equipment to correct the power factor.   The Cooperative reserves the right to measure the power factor at any time.

 

305   -   Phase Load Balance

 

When multi-phase service is furnished, the consumer will at all times maintain a reasonable balance of load between the phases.

.

 

400   -   CONSUMER CLASSIFICATIONS

 

401   -   Residential and Farm Service

 

This schedule is applicable to residential (including apartments) and farm consumers for use in the home and on the farm. Buildings or facilities incidental to residential or farm use may be billed from a single meter or from individual meters at the option of the consumer.   This rate is prohibited to all entities selling goods and services to the ultimate consumer.

 

Each residential unit or facility must be individually metered and no more than one family unit may be served from one meter with the exception of apartments and mobile home parks as set forth in Section 301 above.

 

When a consumer has his/her residence and a business on the same meter, the consumer will be classified under either the Residential Rate or the General Service Rate determined by which is responsible for the major portion (over 50% ) of the load.   The Cooperative reserves the right to observe and measure the load involved in determining which rate should apply.

 

402   -   General Service

 

This schedule is applicable to commercial, industrial, public buildings, and other consumers including temporary service, for all uses including lighting, heating and power.

 

All service under this classification which is in excess of 50 KVA of installed transformer capacity or which requires a special minimum bill shall be provided under written contract with the consumer.

 

403 - Industrial Service

 

This schedule is applicable only for industrial power service requiring 900 KVA or above of installed capacity and which is used in the manufacture of a finished product, the extraction, fabrication or processing of a raw material, or the transportation or preservation of a raw material or a finished product.

 

All service under this classification shall be provided under written contract with the consumer.

 

404   -   Outdoor Lighting Service

 

This schedule is applicable only to outdoor lighting lamp fixtures and poles conforming to the seller's specifications for dusk to dawn lighting.   Service will be rendered only at locations that, solely in the opinion of the seller, are readily accessible for maintenance.

 

Service under this schedule shall be for a minimum of one year, and thereafter until terminated by either party on thirty days written notice, but the Cooperative may require a contract of original term to five years, and may require an advance payment up to one-half of the estimated revenue for the term of the contract.

 

405   -   Rate Schedule Availability

 

When two or more rates are available for certain classes of service, the conditions under which each is applicable to the requirements for the individual consumer are plainly set forth in the above consumer rate classifications and in the Cooperative's published rate schedules.   The choice of such rates lies with the consumer.

 

The Cooperative will at any time upon request advise any consumer as to the rate best adapted to existing or anticipated service requirements as defined by the consumer, but the Cooperative does not assume responsibility for the selection of such a rate or for the continuance of the lower annual cost under the rate selected should the volume or character of service change.

 

A consumer having selected a rate adapted to his/her service may not change to another rate within a 12-month period unless there is a substantial change in the character or conditions of his/her service.   A new consumer will be given reasonable opportunity to determine his/her service requirements before definitely selecting the most favorable rate therefore.

 

406   -   Filing of Rate Schedules

 

A copy of the Cooperative's applicable retail rates shall be on file at the Georgia Public Service Commission, and will be provided at either the headquarters or any district office of the Cooperative.

 

500   -   METERING

 

501   -   Electric Meters

 

All meter bases including temporary services shall be installed on an exterior surface as nearly as possible at eye level, and in no case more than six feet nor less than thirty inches above finished grade.   Upon receipt of the application for service, a representative of the Cooperative will survey the premises to be served and will designate the location of the point where the meter will be installed.

 

Central meter pole service may be provided upon request where such installations may be necessary to adequately supply power to the served premises.   The meter pole shall be provided by the Cooperative.

 

Meter bases not purchased from the cooperative must be approved by the cooperative.

For large single phase installations of over 200 amps and for all three phase installations, the Cooperative shall specify the type of metering equipment required before installation of same.

 

In case of new line construction requiring the relocation of the meter, said relocation shall be at the expense of the Cooperative.   In cases of remodeling by consumer where meter will be enclosed, and not accessible to the Cooperative, the consumer will bear the expense of relocating the meter to an accessible location.

 

All meters, other than CT meters, which are installed on any poles must have a disconnect located directly under the meter.   This disconnect may be either a breaker or fuse type but in no case shall it be of less capacity than the main disconnect located inside the premises being served.

 

All meters shall be placed ahead of all switches and fuses unless otherwise agreed to by the Cooperative.

 

502   -   Meter Readings

 

Electric meters of the Cooperative shall be read monthly by Cooperative personnel on a pre-arranged schedule.   Reading dates may vary slightly from month to month due to week-ends, holidays, weather conditions, and other factors.

 

Where a meter cannot be read on or about the scheduled date the meter reading and corresponding use for the month will be estimated based on use by the consumer in previous months.   Since meter readings are continuous from month to month, any error in such estimate will automatically be corrected in the next subsequent month when the meter is actually read.

 

The Cooperative shall not be obligated to make adjustments to accounts in subsequent months which   were due to variations in meter reading dates or estimated readings which were beyond the control of the Cooperative.

 

503   -   Incorrect Reading of Meter

 

Corrections shall be made whenever meters are incorrectly read.   The correct reading shall be ascertained whenever possible, and the bills will be recalculated as nearly as possible to reflect the correct usage.

 

504    -   Failure of Meter to Register Correctly

 

If a meter fails to register correctly, the consumer will be billed on an estimated consumption, which will be based on the previous use of the consumer.   Consideration will be given to consumption in months immediately preceding, consumption in similar periods of other years, comparative uses and sizes of connected loads, and other relevant facts.

 

505   -   Meter Tests

 

The Cooperative will, upon request, test the accuracy of a consumer's meter upon the consumer making a deposit of $50.00, said deposit to be applied against the cost of the test.   If the meter, upon testing is found to be more than 2% (plus or minus) in error, the deposit shall be refunded to the consumer, and the consumer's bill will be adjusted as set forth in Section 602.

 

The Cooperative will make periodic tests and inspections of its meters in order to maintain the required standard of accuracy.

 

506   -   Separate Meter for Each Service

 

A separate meter shall be used at each separate premises for measuring electric service to each consumer except that apartments and mobile home parks may be served through a central meter where the cost of the utilities is included in the rent charged the occupants.   Meter readings will not be consolidated for the same consumer at different premises, or for several consumers on the same or different premises.   Each metered service shall be billed at a service schedule prescribed for the class of service, and service supplied through more than one meter at the same or different locations shall not be combined and billed under one service schedule.

 

600 - BILLING

 

601 - Billing Period and Payment of Bills

 

All consumers shall be billed monthly.   Statements will be prepared and mailed as soon as possible after the reading of each meter route.

 

Bills are due twenty-one days from the date of billing, provided such date is a normal workday for the Cooperative.   If it is not, then the bill shall be considered due on the next regular day of work.

 

On the following month's bill, a disconnect date will be printed advising the consumer that he/she has until the close of business on that date to pay the bill in full to avoid disconnection.

 

Payment of electric bills may be made by mail to Walton Electric Membership Corporation, P. O. Box 1347, Monroe, Georgia 30655, or in person at any of the Cooperative offices in Monroe, Snellville, or Watkinsville.   Failure to receive electric statement does not release consumer from payment obligation.

 

602 - Adjustment of Bills

 

If a meter is found to be more than 2% in error (plus or minus) the Cooperative will rebill the consumer and adjust the consumer's bill for the previous three months.   Each adjusted bill will be estimated based upon all known pertinent facts.

 

Whenever it is found that for any reason other than incorrect calibration the metering apparatus has not registered the true consumption, the consumer's consumption during the entire period of incorrect registration will be estimated, based upon all known pertinent facts, and the consumer's bill for such period will be adjusted accordingly.

 

603 -  Late Fee, Collecting, Disconnection for Failure to Pay, Service Fee, and After      Hours Service Fee

 

Consumer accounts that remain unpaid as of the next bill will have a late fee added to the account balance equal to the greater of 5% of the arrears amount or $15.00.   Consumer accounts that have a previous unpaid balance which remains unpaid as of the disconnect date on the billing statement will be subject to field collection or disconnection.   A $10.00 service charge per delinquent account will be added for each field collection attempt.   If no one is home, a notice will be placed on the door.

 

All consumers whose service has been disconnected for failure to pay their bills in accordance with the provisions of Section 601 must make payment, in person, over the phone or by Internet, during regular office hours (8:00 a.m. – 5:00 p.m.) in order to have the service connected that same day.   Disconnected services, for which payments are made after regular office hours, in night depository, by phone or Internet, will not be connected until the next business day.   Payments will not be accepted in the field except during regular business hours.

 

All consumers whose service has been disconnected for failure to pay their bills in accordance with the provisions of Section 601 shall be required to pay the delinquent account, plus the following:

 

A. A service fee of $30.00

B. Any meter investigation fees, if assessed

C. Any special service fees, if assessed

D.Consecutive Trips

 

Additional service fees will be charged for each consecutive trip required by the account.

 

Special service fees may be assessed for any service work performed, at the sole discretion of the Cooperative, outside of normal business hours.   Fees