« Back to April 2020 Newsletter

Co-op Working With Customer-owners During Coronavirus Emergency

concerned couple looking at laptop computerWalton EMC has implemented temporary measures concerning billing and payments during the coronavirus crisis.

“We realize that the multitude of closures may make it hard for families and businesses to meet all their obligations,” said CEO Ronnie Lee. “Because our focus is serving our customer-owners, we want to help them get through these difficult times.”

Walton EMC has suspended the disconnection of electric service due to non-payment. This applies to all accounts including residential, commercial and PrePay.

Customer-owners should check this website, Facebook and Twitter for updates, announcements and the latest status on our disconnection policy.

“In addition to suspending disconnections, customer-owners should also take advantage of our other programs to help with bills and payments,” said Lee.


In many cases, our customer care representatives can work with customer-owners on a plan to spread out payments or catch up on past due balances. Each plan is tailored to the specific situation.


Levelized Billing allows residential customer-owners to pay nearly the same amount on their electric bill each month, removing the month-to-month peaks and valleys caused by changing weather, changing energy use and other factors.


PrePay is pay-along electricity. Instead of receiving a monthly bill after the fact, you set the payment plan and amounts that fit your budget. PrePay gives you control over your energy costs and is available to most residential accounts. There is no extra cost or deposit for the program. PrePay may be right for you if it’s easier to make weekly or bi-weekly advance payments, or you’re interested in closely monitoring your energy use.


Qualifying seniors are eligible for a 50 percent monthly service charge discount.

To qualify:

  • Be at least 65 years old.
  • Have a total annual household income of $20,000 or less.
  • Only your primary residence is eligible.
  • Apply in the customer-owner’s name.

Other programs available that are not administered by Walton EMC include:


Dial 211 or visit the United Way website. You can also text your zip code and need to 898211.


Qualified applicants may be able to receive home heating assistance.

To qualify:

  • Household income must be at or below 60 percent of the state median income level.
  • Person applying must be responsible for paying the energy costs of the primary home heating source and be a U.S. citizen or legal immigrant.

The assistance is generally a locally-issued check to the utility on your behalf. The one-time benefit ranges from $350 to $400.

Barrow, Clarke, Oconee: 770-532-3191
DeKalb, Gwinnett, Newton, Rockdale, Walton: 404-537-4300
Greene, Morgan: 478-453-4111