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Walton EMC 1, Irma 0

An information round up from the record-breaking storm

Outages

This is how our outage management system map looked early in the storm. The hundreds of stacked icons represent tens of thousands of outages.

Walton EMC
78,820 -- Total individual outages during event
50,000 -- Accounts out at height of event

Statewide
1,550,000 -- The most ever from one storm

99 percent of Walton EMC customer-owners were restored within 78 hours

Man-hours Worked

17,996 -- to restore our entire system

Broken Poles

154 -- The most ever from one storm

Pie chart showing broken poles by county

 

Communication is a Priority

12,207 Calls (2X normal volume)
35,597 Website users (5X normal volume)
61,545 Storm emails sent
662,744 Facebook engagements
Numerous news releases and media mentions

Pie chart of outage reporting methods

 

Visiting Crew Assistance

  • Monroe Utilities Network -- Monroe, GA
  • Georgia Right-of-Way -- Forsyth, GA
  • Pike Corporation -- Mt. Airy, NC
  • Licking Valley Electric Co-op -- West Liberty, KY
  • Mecklenburg Electric Co-op -- Chase City, VA
  • Four County EMC -- Burgaw, NC
  • DSI -- Hope Mills, NC

Q&A

Top Irma questions

Q: Why does my neighbor have power but I'm still out?

A: There may be damage to the separate service wires that connect your home to our grid. Also, even though your neighbor is next door, their power may come from a different part of the grid than yours.

Q: Why did the crew drive by my house and not stop to fix my power? 

A: They may be getting substations or the backbone of our grid working, their first priority. They may also be scouting the lines looking for the cause of the outage. Another possibility is that they may be assessing the damage to know what type of supplies and manpower they will need to restore that outage.

Q: What about my refrigerated food during an outage?

A:. A great resource is foodsafety.gov’s Power Outage Food Guide.

Why trees hit power lines

By law, Walton EMC is permitted to keep a clear space 15 feet either side of our power lines. This helps prevent many outages, but tall trees outside this space can still fall across our lines.

photo showing allowed power line right-of-way