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Walton EMC Earns Highest J.D. Power Score Ever

JD Power summaryOur co-op achieved its highest score ever in the latest J.D. Power and Associates Electric Utility Residential Customer Satisfaction Study.

Walton EMC scored 783, only six points behind the top-scoring utility and ranking us fourth in the nation. Our index score is well above the national average of 719, placing us in an elite group of electric utilities.

In specific categories nationally, we placed first in corporate citizenship, second in billing and payment, third in communications, fourth in price and seventh in power quality and reliability. 

The study, now in its 19th year, measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service. The study is based on responses from 99,145 online interviews conducted from July 2016 through May 2017 among residential customers of the 138 largest electric utility brands across the country.

In 2014, J.D. Power ranked Walton EMC “Highest in Customer Satisfaction among Midsize Utilities in the South.” The company also ranked Walton Gas “Highest in Residential Customer Satisfaction with Retail Gas Service Three Years in a Row” beginning in 2011. The gas market study was discontinued in 2013.