Power Outage FAQs

Q: Why does my neighbor have power and I don't? 

A: There may be damage to the service wires that connect your home to our grid. Also, even though your neighbor is next door, their power may come from a different part of the grid than yours.

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Q: A Walton EMC truck just drove right by my house and didn't stop. Why? 

A: They were probably working on getting the trunk lines or backbone of our power grid functioning, the first priority. Next, they turn their attention to repairs that will restore service to the most people at one time. Individual service repairs are last.

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Q: I have underground wires to my house. Why did my power go off? 

A: Overhead lines bring power to the underground wires that supply your house. You still have an advantage – your underground wires lessened your exposure to damage.

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Q: I have a medical condition. Can I get my power restored immediately? 

A: As much as we’d like to, Walton EMC can’t guarantee your electric service. Incidents beyond our control, like ice storms and car-power pole accidents, will always tear down power lines and disrupt the flow of electricity.

That’s why people who depend on electrical equipment must have a contingency plan in case the power goes out for an extended time. This may include extra medical supplies, a backup power source or relocation until the outage is over.

Even though we give these accounts priority, we must still get the backbone of our electric system functioning before we turn our attention to individual priority repairs.

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Q: What is the fastest way to report my outage? 

A: The Walton EMC mobile app or online here.

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Q: Will I be higher on the repair list if I call and talk to someone? 

A: No. Online reports receive the same priority as telephone reports.

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Q: Will my automated meter report my power outage?

A: No. We still need you to report your outage via the mobile app or website.


Learn More: 

Outage Reporting Tips
ready.gov's "Make a Plan"
“Get Prepared” with the American Red Cross
What Food Should Be Discarded After an Outage?


Generator Operation (YouTube)
Restoring Your Power (YouTube)

Current Outages:

View a Map of Current Power Outages