Plugged in: What should I do if I think an underground utility box has been tampered with?
A: If you see an open utility box, don’t go near it and caution others to stay away, too.
The box you’ve spotted may or may not belong to Walton EMC. In addition to electricity, natural gas, sewer, water, communications and other services are delivered via underground cables and pipes in portions of Walton EMC’s service area. Transformers and mounted utility boxes are where these underground utilities come to ground level for servicing or, in the case of electricity, to connect to high-voltage electricity.
Try to inspect the box in question from a safe distance. Look for a sticker that indicates the utility company’s name. AT&T, Comcast, Charter Communications, Spectrum and Monroe Utilities are among the service providers that also have boxes in Walton EMC’s service area.
If you fail to find a sticker, note the size and color of the box. A light green, 2-foot box or cylinder indicates a phone or cable television utility. Contact your communications service provider to report a problem.
A Walton EMC residential underground transformer is 4 feet square and about 2 feet high. It is dark green in color and usually has a warning sticker on the front. If the utility box that concerns you matches this description, or you are unable to identify a box’s ownership, call us at 770-267-2505 to report it. A co-op service representative will visit to ensure it is secured and safe.