PrePay is pay-along electricity. Instead of receiving a monthly bill after the fact, you set the payment plan and amounts that fit your budget. PrePay gives you control over your energy costs and is available to most residential customer-owners.
You put money in your account in advance of electricity use. Then every day, we calculate the value of the energy you use and subtract that amount from your balance. When the balance gets to a level you set, we send an alert to let you know it’s time to put more money on your account.
You’re in control of how much electricity you use and how much and when you pay for it.
PrePay accounts are self-managed.
PrePay may be right for you if:
There is no extra cost for participating in PrePay. You must have at least $50 in your energy account to begin. If you’re establishing a new account with Walton EMC, there is also a standard $5 membership fee and $20 account establishment fee required.
Any existing deposit will be applied to your PrePay account. If you have an outstanding balance, ask about our catch-up plan where portions of your payments are applied to that balance until paid in full.
PrePay participants do not pay collection, reconnection or late fees. If your account gets disconnected, you must bring your energy balance to at least $20 before reconnection.
During regular business hours:
24 hours a day:
No. You only receive balance alerts.
You’ll receive alerts by email or text when your account balance reaches a dollar amount you set.
You can check your account at any time by:
You’ll receive an alert by the method you select and at the amount you set, giving you time to buy more electricity. If your PrePay balance reaches zero, your service is subject to immediate disconnection. Purchasing more power is quick and easy, even at night and on weekends. You must purchase enough to bring the account to at least a $20 balance.
Reconnection occurs quickly and automatically usually within 15 minutes, 24/7.
It’s up to you. PrePay is especially designed to fit your budget. Buy enough to last until payday or the next several months.
Yes. Items like these are prorated and a portion of your payment goes to satisfy them.
No. You will continue to accrue capital credits based on the amount of business you do with Walton EMC.
Apply for PrePay Service Online, call 770.267.2505, or come by one of our offices to speak with our friendly customer service representatives for all the details.
Call (770) 267.2505 to speak to a Customer Care Representative from Monday through Friday, 7 a.m. – 7 p.m.