Customer Service
Monday - Friday, 7 a.m. - 7 p.m.
For questions on electric or gas billing, billing procedures, bill errors, bank draft, levelized billing, lost password, log in problems, electric and natural gas account signup:
Postal Address
Electric Bill Payments: P.O. Box 1347, Monroe, GA 30655
All Other Correspondence:
P.O. Box 260, Monroe, GA 30655
Social Media
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Office Locations & Hours
Monroe:
842 Highway 78 NW
Monroe, GA 30655
(Please do not send postal mail to this address. Look here for our mailing address.)
Hours:
Monday-Friday: 8am to 5pm
Directions:
Travel US 78 East five miles past the Monroe/Winder/Highway 11 Exit. Office is located on right side of highway in Mount Vernon community with access from Mount Vernon Road.
Snellville:
3645 Lenora Church Road
Snellville, GA 30039
(Please do not send postal mail to this address. Look here for our mailing address.)
Hours:
Monday-Friday: 8am to 5pm
Directions:
From US 78 and GA 124 intersection in Snellville, travel South on 124 toward Lithonia to first traffic light. Turn left on Henry Clower Boulevard. At the first light on Henry Clower Boulevard, turn right on Lenora Church Road. Office is three miles on the right.
Watkinsville:
2061-D Hog Mountain Road
Watkinsville, GA 30677
(Please do not send postal mail to this address. Look here for our mailing address.)
Hours:
Monday-Friday: 8am to 5pm
Directions:
In Oconee Plaza at intersection of GA Highways 53, 207 and Mars Hill Road.