Customer Service

Call 770.267.2505 to speak to a Customer Care Representative
Monday – Friday, 7 a.m. – 7 p.m.

For questions on electric or gas billing, billing procedures, bill errors, bank draft, levelized billing, lost password, log in problems, electric and natural gas account signup:

Email Customer Service

Postal Address

Electric Bill Payments

P.O. Box 1347, Monroe, GA 30655

All Other Correspondence

P.O. Box 260, Monroe, GA 30655

Social Media

Learn More

Customer Service FAQs

Office Locations & Hours

Monroe

842 Highway 78 NW
Monroe, GA 30655

(Please do not send postal mail to this address.)

Hours

Monday-Friday: 8am to 5pm

Directions:

Snellville

3645  Lenora Church Road
Snellville, GA 30039

(Please do not send postal mail to this address.)

Hours

Monday-Friday: 8am to 5pm

Directions:

Watkinsville

2061-D  Hog Mountain Road
Watkinsville, GA 30677

(Please do not send postal mail to this address.)

Hours

Monday-Friday: 8am to 5pm

Directions:


Contact Us

Call (770) 267.2505 to speak to a Customer Care Representative from Monday through Friday, 7 a.m. – 7 p.m.