For Immediate Release
The study measures customer satisfaction by examining six key factors (listed in order of importance): price; billing and payment; corporate citizenship; communications; enrollment/renewal; and customer service.
Walton achieved the highest overall score of 731 which is 39 points above the industry average of 692.
“Walton EMC has the largest percentage of customers (58) who report having heard from their gas provider with an average frequency of three times in the last three months,” according to J.D. Power. “It's no surprise that communication is a key factor in overall customer satisfaction, but it's not just communicating for the sake of communication, it's the message and delivery mode that matter.”
Walton is the only Georgia marketer to earn a JDPower.com Power Circle Rating of five, making it “Among the best” according to the Power Circle Ratings Legend.
The 2013 study is based on responses from 2,944 customers of the nine largest natural gas retailers in Georgia and was fielded between July 2012 and April 2013.
“The fact that we rank highest doesn't mean we stop improving,” said CEO Ronnie Lee. “Our next goal is four years in a row.”
“Receiving this prestigious award for the third time has been just as exciting as the first,” said Natural Gas Director Allen Powers. “J.D. Power is a recognized and respected name that we are glad to be a part of.”
Since 1968, J.D. Power has been conducting quality and customer satisfaction research based on survey responses from millions of consumers worldwide. With high consumer brand recognition and confidence, the company is ranked as one of the top global and U.S. research companies.
Walton EMC Natural Gas is a subsidiary of Walton Electric Membership Corporation and is empowered by the Georgia Legislature and Georgia Public Service Commission to bring true competition and meet consumers' natural gas needs throughout the state.
For more information, see the J.D. Power news release.